ITSM Plugin

Last modified 22 Apr 2021 17:31 +02:00
EXPERIMENTAL
This feature is experimental. It means that it is not intended for production use. The feature is not finished. It is not stable. The implementation may contain bugs, the configuration may change at any moment without any warning and it may not work at all. Use at your own risk. This feature is not covered by midPoint support. In case that you are interested in supporting development of this feature, please consider purchasing midPoint Platform subscription.
Since 3.6
This functionality is available since version 3.6.

Introduction

See Manual Resource and ITSM Integration for an introduction to the topic.

ITSM Plugin Implementation

The purpose of ITSM plugin is to provide integration between midPoint and IT Service Management (ITSM) system. MidPoint ITSM plugins are just a special case of MidPoint connector. In fact it is a subclass of midPoint abstract manual connector using Unified Connector Framework Interfaces. See sample ITSM plugin project here: https://github.com/Evolveum/connector-manual-sample

Missing/incomplete feature
This is a missing or incomplete feature of midPoint and/or of other related components. We are perfectly capable to implement, fix and finish the feature, just the funding for the work is needed. Please consider the possibility for supporting development of this feature by means of midPoint Platform subscription. If you already are midPoint Platform subscriber and this feature is within the goals of your deployment you may be able to use your subscription to endorse implementation of this feature.