Case management
| Alternative names | Ticketing |
|---|---|
| Status | supported |
Description
Case management is a process of managing variety of cases where automatic processing is not possible and human interaction is necessary. It is a generic functionality used to implement variety of processes, such as approval process, manual provisioning and so on. Case management is designed to support unstructured and semi-structured collaborative processes.
Documentation
| Version | Introduction | Guides | Configuration | Examples | Plans |
|---|---|---|---|---|---|
| All versions | Case Management Improvements (planned) |
Related Features
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